At JCWhitney.com we are committed to giving you the best possible online shopping experience. On this page you'll find links and answers for any possible questions you may have with our products or services.
Need to Contact Us?
If you have a question, problem or just a comment, please e-mail our Customer Service Department.
For immediate service or to talk to a JC Whitney representative, please contact us at:
Orders:
(800) 603-4383 (6am - Midnight, 7 days a week)
Customer Service:
(800) 603-4383 (M-F, 8 AM - 8 PM) and 9 AM - 2 PM Saturdays.
Product Information:
(800) 603-4383 (7 days a week, 8am - 6pm)
Special Order Service:
(800) 571-5050 (M-F, 8am - 5pm)
Spanish:
(800) 541-4716 (M-F, 8am - 5pm)
Fax:
(800) 537-2700
Business Orders:
ph: (800) 726-4466 (M-F, 8am - 5pm)
fax: (800) 575-1888
We invite business from approved companies, schools, government agencies and organizations. Payment options.
Canadian Orders:
ph: (800) 553-1872 (6am - Midnight, 7 days a week)
fax: (800) 228-2888
Shop with confidence at JC Whitney. Your complete satisfaction is our number one goal. If, for any reason, you are not 100% satisfied with your purchase, just return the item within 90 days from the date it was shipped for an exchange or refund. Easy return instructions can be found on the back of your invoice.
Return/Exchange Policy
The following steps will ensure a smooth return:
Find the pre-authorized return form on the back of your order document included in your shipment.
Re-pack the items securely with the original packaging and apply the label from the reverse side.
Complete the form entirely and enclose in package. If you no longer have the return form that came with your order, you can print a form now.
Ship prepaid via USPS w/ Delivery Confirmation, FedEx Ground or UPS. Please retain your tracking number.
Return to:
Return Goods Department
JC Whitney
761 Progress Parkway
LaSalle, IL 61301
Back Order Policy
Due to the high demand for some of our more popular items, back orders occasionally occur. If one or more of your items are on back order, you will not be charged for those items until they are shipped. We will advise you of any delays in shipping backorders. If we can't fill a backorder within a reasonable time, we will notify you and cancel the order.
Image & Typographical Errors
We check our information very carefully before updating our web site; however, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information including pricing without notice.
